With numerous legacy suppliers and contractors to manage Qantas faced challenges with consistency of serviceprovision and lack of cost visibility. Improved efficiency and control was needed as there was no transparency over airport stock movements and working stock across the network.
ROTIX® data links were established to all working stock locations and stakeholders to enable real-time reporting of stock holding, deliveries and consumption. Areas of overconsumption identified via cost to serve analysis and solved via operational investigations. Working closely with the inflight team, groomers and caterers MNH standardised all service processes to improve onboard product consistency. Onboard collection procedures reengineered for all rotable items and disposable streams to achieve industry-best rotation rates (reduced losses) and closed loop end of life streams.
ROTIX® can analyse consumption and usage ensuring the optimum inventory is forecast, ordered and called off. This reduces costs in the form of waste, over consumption and excess stock holdings.
- Average net cost savings of 8.7% across all categories from reduced losses and wastage.
- Inventory savings +$2M via increased transparency and discipline in WIP and forecasting.
- Managed category service levels with early issue identification going forward.
- Increased onboard passenger Net Promoter Score (NPS) via standardised onboard product presentation.
- Live dashboard reporting to enable Inflight team to direct activities and manage budgets.
- Sustainability targets supported via landfill diversion and secondary usage programmes.
"As we continue our development the need to set up and manage a global network would not have been possible internally without significant additional resources. MNH has worked with our Inflight Team to design and implement robust work practices within our supplier base that have resulted in significant financial savings, extended product life and reduced landfill."
Tyler Weedon - Manager Inflight, Quality & Procurement - Qantas
For more information read our Qantas ROTIX® Performance Management Processes; ROTIX® Case Study..
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