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Some examples of our bespoke client solutions

Many of our clients approach us to help resolve common performance problems associated with the notoriously difficult to manage Ground & Inflight Service Chains. There is no 'one size fits all' solution - so we tailor our service to what each airline needs.

Due to our Performance Management Platform; ROTIX(®) and our specialist operational process' MNH is able to self-fund, meaning our client partners benefit from the support of our Specialist Management Team and real-time operational BI dashboard reporting - AND save costs.

Sounds like a no brainer? We think so too…

Get in touch with us - we'd love to hear from you - call 0333 322 0171 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

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Track and Audit your cabin presentation standards

Like all airlines VAA were finding it difficult to maintain consistency with their onboard cabin hygiene and presentation standards across their network and MNH were asked to find a cost-effective enhanced cabin cleaning solution to performance manage the supply chain worldwide.

MNH provides a tailored audit program through the use of its Performance Management Platform; ROTIX® which seamlessly integrates workflow automation, data warehousing, digital asset management and BI reporting.

All performance data is collected within smart web forms that can be accessed on desktops, tablets or smartphones from anywhere in the network. The MNH Performance Management Platform collects data and provides rich BI reporting. Service issues can be identified early from trend reporting enabling quick resolution and improvement, giving full confidence across the network during these challenging times and beyond.

The benefits our Performance Management Platform; ROTIX® brings:

  • Transparent performance management of cabin groomers and key stakeholders with a live service dashboard and audit trail.
  • Control of cabin standards and audit performance across multiple ports and suppliers.
  • A cost-effective method of managing the enhanced cleaning and communication between all the stakeholders across your global network.
  • Network supplier KPI performance reporting with live feed visibility and performance management network wide.
  • Digital collection and audit reporting with real-time reporting tools and trend analysis for early issue resolution and to aid performance management.

"With MNH’s Performance Management Platform; ROTIX® we have been able to identify and make significant improvements in our Cabin Appearance Scores. The Audit reports, BI dashboard and audit trail provided were very effective tools to manage fleet hygiene and appearance. With real-time data, we are able to have confidence in our cabin hygiene and appearance, which was demonstrated through high standards being maintained across the network" Anthony Bryant Manager Cabin Appearance & Cleaning, Virgin Atlantic

Since the pandemic, more and more clients have looked to our Performance Management Platform; ROTIX® to help with onboard auditing, compliance and sustained cost savings.

For more information read our Virgin Atlantic Performance Management Platform; ROTIX® Case Study or contact This email address is being protected from spambots. You need JavaScript enabled to view it.

MNH Network Laundry Provider

WestJet recently named MNH as their Network Laundry Provider across their Canadian, US and European network. MNH worked collaboratively with WestJet to provide a single point of contact to manage all areas of the laundry service chain; from port start-up planning and implementation through to ongoing performance and service level management. MNH is proud to be part of WestJet’s team delivering on their ambitious vision for continued international expansion.

“As we continue our development the need to set up and manage a global laundry network would not have been possible internally without significant additional resources. MNH provides us with an alternative - a single specialist point of contact to manage all laundry stakeholders across our network from start up to ongoing BAU management"
Simon Soni, Director - Catering Services, WestJet

MNH manages laundry networks for the world's biggest airlines.

View MNH Network Laundry Provider Case Study for more information.


MNH Regional Laundry Provider Asia Pacific

After collaborative working with Virgin Australia for several years, MNH is proud to have their remit widened to include Performance Management of the entire Laundry Service Chain across their network. MNH provides Virgin Australia a single point of contact to manage and control their Headset and Laundry network performance. MNH’s specialist Performance Platform; ROTIX® gives total wash cost visibility and inventory control across all ports; backed by exceptional service levels and BI dashboard reporting. We look forward to continued partnerships with Virgin Australia’s Inflight Team and providing the exceptional service levels they have come to expect from MNH.

“You took an unloved area of the business and implemented strict financial and operational controls; improving the product quality whilst reducing costs. ROTIX® will give us ongoing cost visibility and inventory control across all our ports. Congratulations MNH on a job well done – it couldn’t have been a smoother transition!”
Mike Leckey, Head of Inflight Services, Virgin Australia

MNH deliver Performance Management Solutions supporting Inflight Service and Ground Service Teams of many of the world's leading airlines. Our partnerships deliver costs savings led by detailed operational BI.

View MNH Performance Partner - Virgin Australia - Case Study for more information.


MNH Regional Laundry Provider Asia Pacific

Due to MNH’s Global Laundry Network and experience as an independent Laundry Provider, United Airlines approached MNH to initially manage major ports across Australasia, followed by more remote ports throughout the Asia-Pacific region. With more and more ports coming onboard, United also wanted operational experience and support to manage the longer-term complexities of their global network.

“MNH’s independent status as Specialist Laundry Service Chain Managers means United receive a professionally-managed service, best-in-class laundry network and significant cost savings”. 
Beth Mohr, Sr. Category Manager, Procurement, United

MNH manages laundry networks for the world's biggest airlines.

View MNH Regional Laundry Provider Asia Pacific Case Study for more information.


ROTIX - Rotable Supply Chain Management

MNH celebrates the continued expansion of our Performance Management Platform; ROTIX®. Our airline clients use ROTIX®, an innovative BI dashboard to improve visibility and decision making over their Headset and Airline Laundry Networks, whilst controlling stock levels and costs.

Traditional inventory systems can’t cope with Rotable Service and Supply Chains like Laundry and Headsets - so we developed one that does; ROTIX®. Backed by our Performance Operations Team we work with airline Inflight Teams to deliver inventory control, cost reductions, improved efficiencies and product quality.

Read the Case Study for more information on how ROTIX® is assisting new clients to reduce costs, improve quality and consistency whilst having access to dynamic management information reports.