Many of our clients approach us to help resolve common performance problems associated with the notoriously difficult to manage Ground & Inflight Service Chains. There is no 'one size fits all' solution - so we tailor our service to what each airline needs.
Due to our Performance Management Platform; ROTIX® and our specialist operational process' MNH is able to self-fund, meaning our client partners benefit from the support of our Specialist Management Team and real-time operational BI dashboard reporting - AND save costs.
Sounds like a no brainer? We think so too…
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As we came out of the pandemic, MNH were engaged to work with WestJet on new port start ups experiencing high inventory levels and costs across their vast network, which included numerous new outstations.
Our client had many different processes for each category, location and supplier, with no consistency and lack of visibility of costs and amounts of stock in each area of allocation. Invariably stock was ‘pulled’ by the end user or supplier without any science behind stock allocation. Forecasting was done from historic usage and suffered from feast and famine stock levels.
With numerous legacy suppliers and contractors to manage Qantas faced challenges with consistency of serviceprovision and lack of cost visibility. Improved efficiency and control was needed as there was no transparency over airport stock movements and working stock across the network.
Like all airlines VAA were finding it difficult to maintain consistency with their onboard cabin hygiene and presentation standards across their network
WestJet recently named MNH as their Network Laundry Provider across their Canadian, US and European network. MNH worked collaboratively with WestJet to provide a single point of contact to manage all areas of the laundry service chain; from port start-up planning and implementation through to ongoing performance and service level management. MNH is proud to be part of WestJet’s team delivering on their ambitious vision for continued international expansion.
“As we continue our development the need to set up and manage a global laundry network would not have been possible internally without significant additional resources. MNH provides us with an alternative - a single specialist point of contact to manage all laundry stakeholders across our network from start up to ongoing BAU management"
Simon Soni, Director - Catering Services, WestJet
MNH manages laundry networks for the world's biggest airlines.
View MNH Network Laundry Provider Case Study for more information.