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Some examples of our bespoke client solutions

Many of our clients approach us to help solve common problems associated with the notoriously difficult to manage airline headset and laundry supply chains. There is no ‘one size fits all’ solution – so we tailor our service to what each airline needs.

Due to our processes and previous experience MNH is able to part-fund, meaning our clients benefit from a specialist management resource at a lower cost than an in-house equivalent.

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MNH provides Etihad Airways a consolidated airline Laundry Service spanning multiple ports across Europe and Australasia delivering procurement efficiencies, single point of contact whilst managing daily operational service levels.

Etihad also benefit from management information and reports supplied by MNH’s specially developed IT system, ROTIX® - our innovative BI dashboard to improve visibility and decision making over the Airline Laundry Network.

Read the Case Study for more information on how MNH is working with Etihad Airways, a Skytrax Top 10 World’s Best Airline.

MNH provides a consolidated laundry service for American Airlines across multiple outstation locations.

A specialist, consolidated laundry model, supported by rotable supply chain expertise delivers significant cost benefits, standardised product process and improved service levels for American Airlines Outstation Management and Procurement teams. In addition to reduced resource American Airlines also benefit from one point of contact and a single invoice per month.

Like our other Airline clients, American Airlines benefit from ROTIX®, an innovative BI reporting system to improve visibility and decision making over their Airline Laundry Network.

View American Airlines Laundry Case Study

We commenced working with a prestige Middle Eastern airline in 2012. Our client had numerous outstation headset servicing contractors contracts which were novated to MNH and consolidated into a simple, standardised pricing mechanism. In addition to reduced resource costs, our economies of scale delivered a 15% YoY saving immediately.

MNH then standardised the headset servicing and onboard collection procedures across these ports and established effective reporting with ROTIX® an innovative BI dashboard to improve visibility and decision making over their Headset network.

MNH continues to work with the Cleaners and Caterers at each port and of course the Airline’s In-Flight team; with whom we have built and maintain excellent working relationships.

In addition to financial benefits there has also been improved communication, visibility and a removal of ‘feast and famine’ working stock levels, leaving the in-flight team to focus on their many other areas!

View Prestigious Middle Eastern Carrier Case Study

Having worked with Virgin Atlantic on their Headset Refurbishment for over 15 years, MNH were asked to help the airline with a project to upgrade their inflight Headset across all cabins delivering an improved customer experience and both financial and environmental benefits.

MNH specialises in reducing financial and environmental wastage in the supply chain. The whole life headset focus enables MNH to deliver savings on total headset spend.

Virgin Atlantic also benefited from Improved communication, management information and visibility around stock levels, forecasting and budgeting with ROTIX - MNH’s unique ERP system, specifically designed to manage rotable supply chains.

View Virgin Atlantic’s Headset Refurbishing Programme Case Study

MNH operates as an extension of Qantas' in-flight team with several MNH team members co-located within Qantas’ HQ. In addition to managing laundry, MNH supplies and services all of Qantas’ Headsets network wide. Qantas receives a single point contact for all headset and laundry matters and total budgetary control.

Supported by our Performance Operations Team and ROTIX, our bespoke IT system, we manage stock levels and forecast production schedules in a product area that traditionally suffers from feast or famine.

ROTIX, our innovative BI dashboard helps to improve visibility and decision making over Laundry and Headset Networks.

View Qantas Headset Operation Case Study