We commenced working with a prestige Middle Eastern airline in 2012. Our client had numerous outstation headset servicing contractors contracts which were novated to MNH and consolidated into a simple, standardised pricing mechanism. In addition to reduced resource costs, our economies of scale delivered a 15% YoY saving immediately.
MNH then standardised the headset servicing and onboard collection procedures across these ports and established effective reporting with ROTIX® an innovative BI dashboard to improve visibility and decision making over their Headset network.
MNH continues to work with the Cleaners and Caterers at each port and of course the Airline’s In-Flight team; with whom we have built and maintain excellent working relationships.
In addition to financial benefits there has also been improved communication, visibility and a removal of ‘feast and famine’ working stock levels, leaving the in-flight team to focus on their many other areas!