Like all airlines VAA were finding it difficult to maintain consistency with their onboard cabin hygiene and presentation standards across their network and MNH were asked to find a cost-effective enhanced cabin cleaning solution to performance manage the supply chain worldwide.
MNH provides a tailored audit program through the use of its Performance Management Platform™ which seamlessly integrates workflow automation, data warehousing, digital asset management and BI reporting.
All performance data is collected within smart web forms that can be accessed on desktops, tablets or smartphones from anywhere in the network. The MNH Performance Management Platform™ collects data and provides rich BI reporting. Service issues can be identified early from trend reporting enabling quick resolution and improvement, giving full confidence across the network during these challenging times and beyond.
The benefits our Performance Management Platform™ brings:
- Transparent performance management of cabin groomers and key stakeholders with a live service dashboard and audit trail.
- Control of cabin standards and audit performance across multiple ports and suppliers.
- A cost-effective method of managing the enhanced cleaning and communication between all the stakeholders across your global network.
- Network supplier KPI performance reporting with live feed visibility and performance management network wide.
- Digital collection and audit reporting with real-time reporting tools and trend analysis for early issue resolution and to aid performance management.
"With MNH’s Performance Management Platform™, we have been able to identify and make significant improvements in our Cabin Appearance Scores. The Audit reports, BI dashboard and audit trail provided were very effective tools to manage fleet hygiene and appearance. With real-time data, we are able to have confidence in our cabin hygiene and appearance, which was demonstrated through high standards being maintained across the network" Anthony Bryant Manager Cabin Appearance & Cleaning, Virgin Atlantic
Since the pandemic, more and more clients across different industries have looked to our Performance Management Platform™ to help with onboard auditing and compliance.